{"id":7816,"date":"2020-09-17T19:55:25","date_gmt":"2020-09-17T19:55:25","guid":{"rendered":"http:\/\/www-staging.carta.com\/sg\/?p=7816"},"modified":"2021-03-05T06:54:29","modified_gmt":"2021-03-05T06:54:29","slug":"carta-support-help-center","status":"publish","type":"post","link":"https:\/\/www-staging.carta.com\/sg\/blog\/carta-support-help-center\/","title":{"rendered":"Carta’s improved support process"},"content":{"rendered":"

We\u2019re moving from email support tickets to submitting support requests in-app.<\/b>\u00a0<\/span><\/h2>\n

Better self-help and faster support case resolution\u00a0<\/b><\/p>\n

According to recent surveys, <\/span>67%<\/span><\/a> of customers prefer self-service over speaking to a company representative. <\/span>91%<\/span><\/a> of customers also said they\u2019d use an online knowledge base if it were available and tailored to their needs.<\/span><\/p>\n

In order to better serve our customers, we launched a new <\/span>in-app Help Center<\/span><\/a> in late July. It\u2019s easier to search for self-help content and is tailored to your specific user role in Carta, providing more relevant results so you don\u2019t have to click around trying to find the answer to your question. To continually improve our content, anytime you can\u2019t find what you\u2019re looking for, our support team reviews the unsuccessful searches that turn into support tickets behind the scenes.<\/span><\/p>\n

If you\u2019re not be able to find the help you need, it\u2019s now easier than ever to access our support team from the Help Center through one of two options:<\/span><\/p>\n

1)\u00a0 If you\u2019d like to call us<\/strong>, we provide the appropriate phone number right on-screen.<\/span><\/p>\n

2)\u00a0 If you want to submit a support case<\/strong>, you can do so directly in the Help Center, automatically passing along several pieces of critical information to our team, including:<\/span><\/p>\n